Shipping Policy

Processing Time

Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.

Shipping Countries

We currently ship to all countries within the European Union, the United Kingdom, and Switzerland.

Shipping Costs

• Free Shipping within the Netherlands

• Free Shipping within the European Union

• International Shipping: Calculated at checkout

Estimated Delivery Times

• Netherlands: 7–12 business days

• EU countries: 7–14 business days

• UK & Switzerland: 10–18 business days

Delivery times may vary depending on local couriers and external factors.

Order Tracking

All orders include a tracking number. Tracking details will be sent to your email once your order is shipped.

Wrong Address / Failed Delivery

If the address provided is incomplete or incorrect, the customer is responsible for any reshipping fees. If the package is returned to us, we will contact you to arrange reshipping.

Damaged or Lost Packages

If your package arrives damaged or does not arrive, please contact us within 7 days of the expected delivery date at: support@eleza.co.

Customs & Duties

Orders shipped outside the EU may be subject to customs taxes or import duties. These fees are the customer’s responsibility.